FAQ

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[/vc_column][vc_column width=”3/4″][vc_tta_accordion color=”pink” active_section=”1″ title=”Frequent Asked Questions”][vc_tta_section title=”How to find Product on Vajug” tab_id=”1516187848785-8499d8cc-eb61″][vc_column_text]On vajug.com products are organized into categories and sub-categories. Just hover your mouse over any of the top or sidebar product category menu to discover its sub-categories. Just click on any of the categories or sub-categories to view all the products under the category or sub-category.

Similarly, you can put a keyword into the search box and hit the “Enter” key on your device and all products relevant to your keyword will be displayed.

Once you’ve found any product you’re interested in buying, simply click on the “Buy Now” button to add the product to your shopping cart.

Go ahead and continue searching and adding more products to your shopping cart until you’re done shopping and ready to checkout.[/vc_column_text][/vc_tta_section][vc_tta_section title=” How do i place order on your website?” tab_id=”1516187848785-00ecb327-553c”][vc_column_text]This is pretty simple. Just follow the steps below to place an order:

Click on product image or name to visit the product description page.
On the description page, you click on “Add To Cart” button to add product to your cart.

A success box will come up with options to either checkout, view your shopping cart, or to continue shopping.
Click on “CHECKOUT NOW!” button if you’re done shopping and wish to proceed to checkout page.
Click on “VIEW YOUR SHOPPING CART” button if you wish to view and review the content of your shopping cart.
Click on “CONTINUE SHOPPING” button if you wish to browse some more and add other product(s) to your shopping cart.
Browse and add as many products as you want to your shopping cart.
Click on “CHECKOUT NOW!” button on the success box, or on “Checkout” link on top of the page when you’re done adding products to your shopping cart.
On the checkout page, simply complete the Customer Information section with your correct details if you’re a new customer.
If you’re a returning customer, simply click on “LOGIN” link to login with your email address and password.
On the Shipping Method section, select one of the available delivery methods (option available if any of the product(s) in your cart requires shipping).
On the Payment Method section, select one of the available methods.
Check the “Terms & Conditions” box if you’re ok with it and click on “CONFIRM ORDER” button to proceed to the next step.
Follow subsequent instructions to make payment and complete your order.
After payment, do notify us by sending your payment details to: sales@vajug.com
Once we confirm your payment, we’ll kick into action to fulfil your order.
You will receive status updates concerning your order in your email box.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Must I register on your website before i can place order?” tab_id=”1516188479692-e3aabd4d-0890″][vc_column_text]Yes, you need to register an account to be able to complete your order. But don’t worry. You don’t really need to pre-register before shopping because you can easily enter your details and register alongside on the checkout page.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why the registration?” tab_id=”1516188581235-dd14820a-940c”][vc_column_text]Having an account with us gives you an edge. You will be able to shop faster, be up to date on an order’s status, and keep track of the orders you have previously made. “My Account” gives you complete control over your transactions at vajug.com.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do you deliver my order?” tab_id=”1516188655786-86f3dcb3-93fc”][vc_column_text]Once we confirm your payment, we’ll process your order and dispatch the ordered item(s) to our shipping partners for onward delivery to your destination in Nigeria. Tracking details will be sent to you via SMS and Email.

For downloadable products (software, eBook, etc), we’ll activate your order and notify you via your email address so you can login into your account on our website and download.

For services, we’ll kick into action and start processing your order immediately. We’ll notify you once the job is done via your email address. We make sure to keep to the order stipulated delivery time.[/vc_column_text][/vc_tta_section][vc_tta_section title=” How much did you charge for delivery?” tab_id=”1516188705076-c83c0376-bf69″][vc_column_text]vajug.com will charge extra amount for products that don’t qualify for Free Delivery. The actual amount we charge for delivery to any city in Nigeria varies from order to order, depending on the weight, size and destination of the order. However, the total delivery cost for your order can be viewed on the checkout page under “Delivery Method” section.[/vc_column_text][/vc_tta_section][vc_tta_section title=”what is your standard delivery time frame?” tab_id=”1516188754907-31c1ce34-ca3c”][vc_column_text]vajug.com standard delivery time frame for physical goods is 2 to 5 working days from the day you made payment for your order (weekends and nationwide holidays are not included).

For downloadable products, we’ll activate your order within 24 hours so you can download on our website. And for our special services, the standard delivery period is product dependent, and will be stated on the product’s description page.[/vc_column_text][/vc_tta_section][vc_tta_section title=” What are the Available Delivery methods?” tab_id=”1516188815787-96132570-02ce”][vc_column_text]If any or all the physical goods in your order cart attract delivery charge, you will have the option to choose one of the delivery methods on the checkout page. You won’t see this option if your order does not contain physical good.

The available delivery methods will be shown on the checkout page under Shipping method section.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can i come and pick my order in your office?” tab_id=”1516188866843-6c4a1951-30eb”][vc_column_text]vajug.com operates an online shop and therefore does not have shops/offices spread around the country. But for your ultimate convenience, we offer fast delivery service to any city in Nigeria for any physical product you bought on our website.[/vc_column_text][/vc_tta_section][vc_tta_section title=” What happen if i’m unavailable at the time of delivery?” tab_id=”1516189018020-31691dfd-af61″][vc_column_text]Once we dispatch your order, we’ll send you an email and SMS containing the courier company name, tracking waybill number and expected arrival dates.

If you’re unavailable to collect your order when the delivery person came, you’ll be left with instruction on how to come and pick up your order at the courier’s office or request for re-deliver.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My order hasn’t arrived what should i do about this?” tab_id=”1516189406795-64bd17f1-1c92″][vc_column_text]Normally, your order is supposed to arrive 2 to 5 working days from the day you made payment for your order (weekends and nationwide holidays are not included). However, occasionally, due to unforeseen circumstances, there may be short delay along the way.

Please kindly exercise patient and allow at least 8 working days for your order to arrive. Remember, you can always track the status of your order using the tracking number sent to you. If your order hasn’t arrived after 8 working days, please do not hesitate to contact us via: support@vajug.com or through any of our phone numbers ( 08066047640 8am – 5pm weekdays).[/vc_column_text][/vc_tta_section][vc_tta_section title=”I received wrong item, order than what i ordered for! what should i do?” tab_id=”1516189473139-627c9813-0981″][vc_column_text]If you found out you received the wrong item or the wrong quantity other than what you ordered for please contact our customer care as soon as possible so that we can step in and resolve any issue promptly.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]